These answers explain the practical arrangements that are confirmed for Missing Faye Co. If a question concerns a particular piece, send its product link through WhatsApp so the reply can be checked against the recorded details for that work.
A, B and C usually describe treatment status rather than a single quality ranking. Grade A generally refers to natural jadeite with conventional cutting and polishing only; Grade B commonly involves bleaching and polymer impregnation; Grade C is dyed. Visual observations are only warning signs, not a final identification. A qualified gem laboratory must examine the physical piece to confirm treatment status.
Measure the widest point of your four fingers when they are held together, then compare the result with the recommended inner diameter. Allow suitable room if your knuckles are wider or you prefer a looser fit. Please start with the website's bangle measurement guide and send your measurement together with the product link to WhatsApp if you need help comparing a specific piece.
We recommend removing jadeite before showering and avoiding direct contact with perfume, skincare, cleaners and other chemicals. Wipe the piece gently with a soft cloth after wear. Store it separately in a soft pouch or jewellery box when not worn, and avoid impacts or drops. Care should always be adjusted for the materials and setting of the individual piece.
Flora（凌凌）, the founder of Missing Faye Co., personally travels to Myanmar to select jadeite. The recorded details, material description, dimensions and natural characteristics of an individual piece are stated on its product page. Please send the relevant product link on WhatsApp if you would like to check a specific work.
The website does not make a blanket certificate promise for every piece. If you would like an appraisal arrangement, contact us on WhatsApp to discuss the optional HK$250 arrangement and its applicability. Any formal conclusion about treatment status or natural origin must rely on a report issued by a qualified gem laboratory after examining the physical item.
You may discuss an individual jadeite piece, silver setting or other custom idea with us on WhatsApp. Feasibility, materials, timing and cost are confirmed case by case from the actual work and request; no fixed promise is made before those details have been checked.
After a piece and order details are confirmed, a payment link may be provided or the next step can be confirmed through WhatsApp. The available method is shown on the checkout page or confirmed for the individual order. Please ask on WhatsApp before payment if you have a question about the arrangement.
We arrange shipment to customers with the original JADE_U_GUYS brand tag attached. Hong Kong local delivery is free and generally takes 1–2 days. Orders shipped outside Hong Kong carry a HK$450 shipping charge and generally take 5–10 days; they can be arranged for Macao, Taiwan, mainland China, Singapore and Malaysia. Other destinations are limited to major cities served by SF Express and are confirmed case by case according to actual coverage. For a return or exchange, the customer is responsible for return postage and the original brand tag must remain intact. Please confirm the applicable method, charge and receiving arrangement before payment.
A 7-day return and exchange arrangement is available for new, unused pieces with the original JADE_U_GUYS brand tag intact. The arrangement is confirmed through WhatsApp; the customer is responsible for return postage and we do not charge an additional restocking fee. Once the returned piece is received and checked, refunds are generally processed within 1–3 days. This 7-day arrangement applies to orders confirmed through the website or WhatsApp. Shipping and returns for an Etsy order follow what that Etsy listing shows at the time of purchase, and do not automatically follow this FAQ.
This 7-day arrangement applies to orders confirmed through the website or WhatsApp. Shipping and returns for an Etsy order follow what that Etsy listing shows at the time of purchase, and do not automatically follow this FAQ.
There is an appointment-led in-person viewing space in Lai Chi Kok. Please confirm the location, time and availability of the piece you wish to see through WhatsApp before visiting, so the appointment can be arranged around the actual availability.